Challenge
Paper forms, manual NID checks and branch-only verification meant onboarding took 3–5 days and drop-offs were high — especially outside major cities.
Approach
We built an eKYC flow with NID OCR, liveness and a reviewer console, plus SMS fallback for low-bandwidth users. Thresholds were tuned on the client's real document samples.
Deliverables
- Customer web and mobile onboarding with Bangla/English support
- Reviewer console with fraud flags, duplicates detection and audit trail
- Core-banking and SMS gateway integrations with full documentation
Outcome
Median onboarding time fell from days to under 15 minutes, and first-time pass rates rose sharply after threshold tuning. Related service: Digital Identity.
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