Fintech · 5 min read
eKYC Onboarding That Converts
Most drop-offs are design failures
Blurry-photo rejections with no guidance, silent 40-second waits, dead ends on old phones. Each one reads as rejection — and the user never comes back.
What fixes it
Real-time capture guidance, OCR with manual fallback, visible progress, and thresholds tuned on your documents — not a vendor's demo set. SMS fallback keeps low-bandwidth users in the funnel.
Measure the funnel
Track start, capture success, auto-pass and review-escape rates weekly. Small threshold moves beat big redesigns. See digital identity or request a demo.