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Fintech · 5 min read

eKYC Onboarding That Converts

Team testing onboarding conversion

Most drop-offs are design failures

Blurry-photo rejections with no guidance, silent 40-second waits, dead ends on old phones. Each one reads as rejection — and the user never comes back.

What fixes it

Real-time capture guidance, OCR with manual fallback, visible progress, and thresholds tuned on your documents — not a vendor's demo set. SMS fallback keeps low-bandwidth users in the funnel.

Measure the funnel

Track start, capture success, auto-pass and review-escape rates weekly. Small threshold moves beat big redesigns. See digital identity or request a demo.